Quality problems are so common on conference calls that it’s spawned an entire meme category.
If you’re having issues hearing people, or are constantly getting disconnected then you need to contact your vendor. If they can’t diagnose your problems then you need a new service because all phone problems are fixable.
The most advanced debugging involves getting a device onsite for a deep packet inspection. Wireshark or similar software is able to monitor your call and, by carefully tracing the call process, diagnose exactly what is happening.
If your provider can’t or won’t do this, please give us a call as we’re more than capable of fixing your phone problems.