You said · IT not keeping up with growth
Industry · Not-for-profit
Your IT setup was built for a smaller team.
Many Australian not-for-profits we work with started with a shared drive and a handful of admin accounts. It worked for five years. Now you have 60 staff, a new office, and volunteers logging in from home. The tools that held together at 15 people are now breaking under the weight of daily operations.
What this usually looks like
What outgrowing looks like for your organisation.
Onboarding new staff takes days of manual account creation. Offboarding leaves access active long after someone leaves. Volunteer portals lack proper identity governance, creating gaps in your audit trail. The donor database you rely on is no longer backed up properly, and the cost of managing licenses is draining your program budget.
Then the ACNC Cyber Wardens initiative or a major grant funder sends a security questionnaire. You need to prove you protect donor data under the Privacy Act. You need to show incident response procedures and patched endpoints. Most NFPs cannot answer these questions with evidence, only hope.
The risk is not just technical. It is reputational. A breach of donor data or a ransomware attack that stops your services will damage trust faster than any negative press. You need a security posture that satisfies auditors without requiring a full-time IT department.
Where we'd start
Where we start to stabilise your growth.
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Step 01
Secure the donor data and identity
We enforce MFA across Salesforce NPSP, HubSpot, and email. We implement centralised endpoint management to ensure all laptops and devices are patched. We separate volunteer access from staff administrative rights. This stops the most common entry points for attackers while keeping costs predictable.
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Step 02
Build a defensible audit trail
We document your incident response plan and test it. We configure backups with verified restoration procedures for your financial data in Xero and donor records. We prepare the evidence pack you need for ACNC compliance and grant conditions. This turns vague promises into verifiable controls.
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Step 03
Automate onboarding and offboarding
We connect your HR system to your identity provider. New staff get access in hours, not days. Leavers lose access immediately. This reduces the burden on your small admin team and closes the security gaps that grow with every hire. You can focus on your mission, not your passwords.
How we handle security
We hold the security decisions in every environment we run.
Every client we take on runs to a set of controls we set: phish-resistant MFA, allowlisted applications, known vulnerabilities closed inside thirty days, backups that have actually been restored, and access cut the day someone leaves. Where one of those genuinely does not fit how a business works, we agree an alternative in writing rather than let it lapse.
Security and convenience pull against each other, and we would rather have the argument about where the line sits than pretend there isn't one. Some of those arguments end with us changing our mind. What we won't do is wave through a change we think ends in a breach, because we carry that incident with you. If you want a provider who actions every request without asking what it costs you, we're the wrong firm.
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We set the standard, not the client
Every environment we run meets the same security controls, on every plan. It is not a menu and it is not priced separately.
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Exceptions are agreed and written down
Where a control genuinely does not fit how a business works, we negotiate an alternative and record what we accepted instead. Nobody has to guess later.
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We can say no to a change
If a request would leave you exposed, we will say so and we will not action it quietly. Convenience is worth arguing about. A breach is not.
What each plan runs
The full set of controls, and which plan carries which, sits in the plan detail.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
- 20+
- Loved clients
- 100+
- Aussie techs
- 100%
4.8 average · 46 reviews on Google
“We're on a monthly plan across all four of our sites, two of them interstate. PCs stay healthy, licences current, and the team understand our needs well.”
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“Walked through the other quotes we had and explained in detail what services we needed and what we didn't. They came in 50% cheaper. Just good, honest, straight-shooting people.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.