You said · Outgrown our DIY IT
Industry · RTO or education
Your IT setup no longer supports the scale of your RTO.
Many Registered Training Organisations started with a single IT-adjacent staff member or a part-time contractor. This works until the student body expands and the regulatory load increases. You now manage aXcelerate, VETtrak, or Wisenet alongside Moodle or Canvas. Identity management is often manual. Security is an afterthought.
What this usually looks like
What DIY IT looks like in a growing RTO.
The team has grown from a handful to 50 or more staff across multiple campuses. Onboarding involves chasing logins and resetting passwords. Offboarding leaves access active for weeks. Historical data is scattered across personal drives and shared folders. There is no formal identity lifecycle.
The 2025 Standards for RTOs effective 1 July 2025 require data management that will survive an audit. You must prove secure handling of USI data and AVETMISS submissions. Cyber insurance providers are now asking detailed questions about your security posture. You cannot answer these from memory or hope.
Patch management is irregular. Backups exist but have never been tested. The risk is not just operational downtime. It is regulatory non-compliance and the loss of funding eligibility. The current setup cannot support the next phase of growth.
Where we'd start
Where we start to stabilise your RTO infrastructure.
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Step 01
Secure identity and access
We implement MFA across all critical systems. We connect identity management to your HR process. This ensures instant access for new staff and immediate revocation for leavers. We lock down admin accounts for aXcelerate and VETtrak. This reduces the risk of credential compromise significantly.
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Step 02
Harden endpoints and backups
We deploy central endpoint management and EDR. We verify backups by performing test restores. We ensure all systems are patched within defined SLAs. This meets the baseline expectations of cyber insurers and prepares you for ASQA audits. We document the configuration for future reference.
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Step 03
Align with 2025 Standards
We review your data handling against the new requirements. We establish clear retention policies for VET records. We create a simple incident response plan. This gives you defensible answers for state-funding bodies and insurers. We do not guess. We build on evidence.
How we handle security
We hold the security decisions in every environment we run.
Every client we take on runs to a set of controls we set: phish-resistant MFA, allowlisted applications, known vulnerabilities closed inside thirty days, backups that have actually been restored, and access cut the day someone leaves. Where one of those genuinely does not fit how a business works, we agree an alternative in writing rather than let it lapse.
Security and convenience pull against each other, and we would rather have the argument about where the line sits than pretend there isn't one. Some of those arguments end with us changing our mind. What we won't do is wave through a change we think ends in a breach, because we carry that incident with you. If you want a provider who actions every request without asking what it costs you, we're the wrong firm.
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We set the standard, not the client
Every environment we run meets the same security controls, on every plan. It is not a menu and it is not priced separately.
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Exceptions are agreed and written down
Where a control genuinely does not fit how a business works, we negotiate an alternative and record what we accepted instead. Nobody has to guess later.
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We can say no to a change
If a request would leave you exposed, we will say so and we will not action it quietly. Convenience is worth arguing about. A breach is not.
What each plan runs
The full set of controls, and which plan carries which, sits in the plan detail.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
- 20+
- Loved clients
- 100+
- Aussie techs
- 100%
4.8 average · 46 reviews on Google
“We're on a monthly plan across all four of our sites, two of them interstate. PCs stay healthy, licences current, and the team understand our needs well.”
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“Walked through the other quotes we had and explained in detail what services we needed and what we didn't. They came in 50% cheaper. Just good, honest, straight-shooting people.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.