You said · Need a proper IT provider
Industry · Legal
Your DIY IT setup is no longer enough for a law firm.
Most legal practices we work with started with a laptop and a Xero login. It worked for five years. Now you have twenty staff, a trust account, and a cloud stack that looks like a patchwork quilt. The single IT-adjacent person is drowning in Slack messages. You are not getting the identity lifecycle or security controls your PI insurer expects.
What this usually looks like
What DIY IT looks like in a growing law firm.
The team has grown from five to fifty. Onboarding is manual. Offboarding leaves active licences and data access. The trust account handles PEXA transactions without phish-resistant MFA or transaction monitoring. You are using LEAP, Affinity, or Smokeball, but the underlying network security is thin. Client confidentiality is at risk from basic phishing vectors.
AML/CTF Tranche 2 obligations are in force for conveyancing services, not approaching. The Privacy Act requires strict data handling. Your PI insurer, likely Law Mutual, is asking for evidence of identity management and backup integrity. The answers are currently 'we think so'. That is not defensible.
The risk is not just technical. It is reputational and financial. Invoice redirection fraud targets conveyancing teams specifically. Without proper email security and verification protocols, one mistake costs the firm its trust account standing. The DIY era is over.
Where we'd start
Where we start to secure your practice.
-
Step 01
Secure the identity layer
We enforce MFA on all cloud services and remote access. We connect identity provisioning to your HR process so access is granted and revoked instantly. This stops former staff from retaining access to client files. It also satisfies the basic identity controls your insurers require.
-
Step 02
Lock down the trust account and emails
We configure email security to block invoice redirection attempts. We review PEXA access protocols to ensure only authorised personnel can initiate transactions. We implement endpoint detection and response on all workstations. This protects the client data stored in LEAP, Smokeball, or NetDocuments.
-
Step 03
Document the posture for compliance
We build a clear audit trail for AML/CTF Tranche 2 and Privacy Act obligations. We provide evidence for your PI insurance renewal. The goal is to remove the guesswork from your security posture. You get a proper provider, not a patchwork of tools.
How we handle security
We hold the security decisions in every environment we run.
Every client we take on runs to a set of controls we set: phish-resistant MFA, allowlisted applications, known vulnerabilities closed inside thirty days, backups that have actually been restored, and access cut the day someone leaves. Where one of those genuinely does not fit how a business works, we agree an alternative in writing rather than let it lapse.
Security and convenience pull against each other, and we would rather have the argument about where the line sits than pretend there isn't one. Some of those arguments end with us changing our mind. What we won't do is wave through a change we think ends in a breach, because we carry that incident with you. If you want a provider who actions every request without asking what it costs you, we're the wrong firm.
-
We set the standard, not the client
Every environment we run meets the same security controls, on every plan. It is not a menu and it is not priced separately.
-
Exceptions are agreed and written down
Where a control genuinely does not fit how a business works, we negotiate an alternative and record what we accepted instead. Nobody has to guess later.
-
We can say no to a change
If a request would leave you exposed, we will say so and we will not action it quietly. Convenience is worth arguing about. A breach is not.
What each plan runs
The full set of controls, and which plan carries which, sits in the plan detail.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
- 20+
- Loved clients
- 100+
- Aussie techs
- 100%
4.8 average · 46 reviews on Google
“We're on a monthly plan across all four of our sites, two of them interstate. PCs stay healthy, licences current, and the team understand our needs well.”
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“Walked through the other quotes we had and explained in detail what services we needed and what we didn't. They came in 50% cheaper. Just good, honest, straight-shooting people.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.