You said · Worried about the cyber insurance questionnaire
Industry · Not-for-profit
The cyber insurance questionnaire is exposing gaps in your security.
The renewal forms from insurers are no longer polite. They want proof of MFA scope, Essential Eight maturity, and verified backup restoration. For Australian not-for-profits, this hits hard. You manage donor data under the Privacy Act and volunteer access with limited budget. A defensible answer shows where your controls are thin. Overstating your posture risks a declined claim later.
What this usually looks like
What the questionnaire pressure looks like for not-for-profits.
Your team uses Salesforce NPSP, HubSpot, or DonorTec for donor records. Xero handles the finances. Access is often tied to staff role or volunteer status, with offboarding lagging behind departures. The ACNC Cyber Warden grant programs highlight these risks, but funding is tight. You cannot afford a full security team.
The insurer asks for evidence of patching SLAs, incident response plans, and data backup testing. You know you have backups, but when was the last time you restored a file? Volunteer accounts are hard to govern. The gap between your reality and the insurer's checklist is where claims get denied.
This is not about buying new software. It is about proving what you already do and fixing the gaps that matter. The insurer wants to see that you have looked at your own house. They want to know you can recover from a ransomware event without collapsing the organisation.
Where we'd start
What we do to get your answers right.
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Step 01
Audit the current posture against the form
We review your identity setup, endpoint management, and backup strategy. We check MFA coverage on all admin and donor-facing systems. We verify that volunteer access is revoked within 24 hours of departure. We map your current controls to the insurer's specific questions.
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Step 02
Patch the critical gaps quickly
We focus on the items that trigger immediate decline. This means enforcing MFA everywhere, ensuring backups are immutable and tested, and updating the incident response plan. We prioritise the Essential Eight maturity levels that matter most for insurance compliance.
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Step 03
Draft defensible responses
We help you answer the questionnaire with specifics. We provide the evidence for the 'yes' answers. We outline a clear remediation plan for the 'no' answers with realistic dates. This shows the insurer you are managing the risk, not hiding it.
How we handle security
We hold the security decisions in every environment we run.
Every client we take on runs to a set of controls we set: phish-resistant MFA, allowlisted applications, known vulnerabilities closed inside thirty days, backups that have actually been restored, and access cut the day someone leaves. Where one of those genuinely does not fit how a business works, we agree an alternative in writing rather than let it lapse.
Security and convenience pull against each other, and we would rather have the argument about where the line sits than pretend there isn't one. Some of those arguments end with us changing our mind. What we won't do is wave through a change we think ends in a breach, because we carry that incident with you. If you want a provider who actions every request without asking what it costs you, we're the wrong firm.
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We set the standard, not the client
Every environment we run meets the same security controls, on every plan. It is not a menu and it is not priced separately.
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Exceptions are agreed and written down
Where a control genuinely does not fit how a business works, we negotiate an alternative and record what we accepted instead. Nobody has to guess later.
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We can say no to a change
If a request would leave you exposed, we will say so and we will not action it quietly. Convenience is worth arguing about. A breach is not.
What each plan runs
The full set of controls, and which plan carries which, sits in the plan detail.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
- 20+
- Loved clients
- 100+
- Aussie techs
- 100%
4.8 average · 46 reviews on Google
“We're on a monthly plan across all four of our sites, two of them interstate. PCs stay healthy, licences current, and the team understand our needs well.”
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“Walked through the other quotes we had and explained in detail what services we needed and what we didn't. They came in 50% cheaper. Just good, honest, straight-shooting people.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.