You said · Worried about the questionnaire
Industry · Construction and engineering
The insurance questionnaire is sharper than last year.
Your cyber insurance renewal has arrived with questions that go deeper than before. MFA scope, Essential Eight maturity, and incident response timelines are now standard. A defensible answer surfaces the gaps in your current setup. Overanswering risks a declined claim when the policy kicks in. This is common for construction firms managing multiple site networks and mobile workforces.
What this usually looks like
What this looks like in Australian construction and engineering.
Head contractors like Lendlease, Multiplex, and CPB demand Essential Eight ML1 self-attestation. Your own insurer now asks for the same evidence before issuing a certificate. If you use Procore or Aconex, the insurer wants to know how identity is managed across those platforms. The pressure is real and immediate.
Construction firms often have fragmented IT. Site connectivity varies. Mobile workforces mean devices are rarely in one place. Offboarding a site foreman might leave a laptop with access to Jobpac or BuildSoft unmonitored for months. This creates blind spots that insurers spot quickly during their risk assessment.
The mandatory ransomware reporting rule for turnover over $3M adds urgency. You need a documented incident response plan that works on a construction site, not just in an office. Without it, you cannot satisfy the insurer or the regulator. The gap between what you have and what is asked is where the risk lives.
Where we'd start
Where we start to fix the gaps.
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Step 01
Audit the current posture against the questionnaire
We map your current controls to the specific questions in your insurer's pack. We check MFA coverage for all cloud services and remote access. We verify that your EDR covers every endpoint, including site laptops. We review your backup strategy and confirm you can restore data within the timeframes the insurer requires.
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Step 02
Close the identity and access gaps
We enforce MFA on all administrative accounts and remote access points. We implement automated offboarding so licences are revoked the moment a staff member leaves. We ensure your HR system triggers these changes for tools like Autodesk Construction Cloud and Cheops. This reduces the attack surface and satisfies the insurer's identity requirements.
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Step 03
Document the incident response and patching
We write a clear incident response plan that fits your operational reality. We set up automated patching for critical systems and verify the logs. We test your backups with a full restore exercise. We provide you with the evidence you need to back every answer on the questionnaire. This builds trust with your insurer and protects your claims eligibility.
How we handle security
We hold the security decisions in every environment we run.
Every client we take on runs to a set of controls we set: phish-resistant MFA, allowlisted applications, known vulnerabilities closed inside thirty days, backups that have actually been restored, and access cut the day someone leaves. Where one of those genuinely does not fit how a business works, we agree an alternative in writing rather than let it lapse.
Security and convenience pull against each other, and we would rather have the argument about where the line sits than pretend there isn't one. Some of those arguments end with us changing our mind. What we won't do is wave through a change we think ends in a breach, because we carry that incident with you. If you want a provider who actions every request without asking what it costs you, we're the wrong firm.
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We set the standard, not the client
Every environment we run meets the same security controls, on every plan. It is not a menu and it is not priced separately.
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Exceptions are agreed and written down
Where a control genuinely does not fit how a business works, we negotiate an alternative and record what we accepted instead. Nobody has to guess later.
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We can say no to a change
If a request would leave you exposed, we will say so and we will not action it quietly. Convenience is worth arguing about. A breach is not.
What each plan runs
The full set of controls, and which plan carries which, sits in the plan detail.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
- 20+
- Loved clients
- 100+
- Aussie techs
- 100%
4.8 average · 46 reviews on Google
“We're on a monthly plan across all four of our sites, two of them interstate. PCs stay healthy, licences current, and the team understand our needs well.”
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“Walked through the other quotes we had and explained in detail what services we needed and what we didn't. They came in 50% cheaper. Just good, honest, straight-shooting people.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.