You said · Our current IT provider isn't cutting it
Industry · Mining services and technology
Your current IT provider is no longer reliable.
You have a drone survey firm or engineering practice that relies on uptime at remote sites. Your current MSP is failing that. Tickets sit in queues for days. The helpdesk staff offshore do not know your environment. Invoices arrive with vague line items that do not match the work done. The relationship has shifted from partnership to transactional neglect.
What this usually looks like
What this failure looks like for mining services.
A BHP or Rio Tinto security pack arrives with a tight deadline. You need to prove Essential Eight compliance, MFA enforcement, and incident response capability. Your current provider gives you vague assurances or silence. They do not understand the specific requirements of Australian prime contractors. You are left scrambling to gather evidence that proves your operational security.
Remote site connectivity becomes a critical point of failure. Managed LTE or 5G links drop without immediate intervention. The helpdesk cannot diagnose the issue because they lack access or context. Field engineers cannot upload geospatial data. Project timelines slip. The cost of downtime far exceeds the monthly retainer you are paying.
The culture of 'mostly fine' is dangerous. It works until a ransomware attempt or a data breach occurs. At that point, the lack of documented procedures and the absence of a competent security team becomes a legal and contractual liability. You need a provider who takes responsibility for the outcome, not just the ticket.
Where we'd start
Where we start to restore trust.
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Step 01
Audit the current state and break the cycle
We map your existing infrastructure, identify the gaps in Essential Eight maturity, and document the true state of your security posture. We do not hide the bad news. We provide a clear roadmap to remediate the issues that are blocking your prime contractor prequalifications. This includes immediate fixes for MFA, EDR, and patching.
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Step 02
Replace the ticket queue with a team that knows you
We replace the opaque invoicing with clear, itemised reports that show exactly what we did and why. We provide local Australian support that understands your industry. When a remote site goes down, we intervene with the correct technical knowledge. We prioritise your critical operations over low-value tasks.
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Step 03
Secure your data and connectivity
We ensure your geospatial and operational data remains sovereign and protected. We implement resilient managed connectivity for remote sites with failover capabilities. We also prepare you for mandatory ransomware reporting by establishing proper incident response procedures. This is not optional for mining services firms anymore.
How we handle security
We hold the security decisions in every environment we run.
Every client we take on runs to a set of controls we set: phish-resistant MFA, allowlisted applications, known vulnerabilities closed inside thirty days, backups that have actually been restored, and access cut the day someone leaves. Where one of those genuinely does not fit how a business works, we agree an alternative in writing rather than let it lapse.
Security and convenience pull against each other, and we would rather have the argument about where the line sits than pretend there isn't one. Some of those arguments end with us changing our mind. What we won't do is wave through a change we think ends in a breach, because we carry that incident with you. If you want a provider who actions every request without asking what it costs you, we're the wrong firm.
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We set the standard, not the client
Every environment we run meets the same security controls, on every plan. It is not a menu and it is not priced separately.
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Exceptions are agreed and written down
Where a control genuinely does not fit how a business works, we negotiate an alternative and record what we accepted instead. Nobody has to guess later.
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We can say no to a change
If a request would leave you exposed, we will say so and we will not action it quietly. Convenience is worth arguing about. A breach is not.
What each plan runs
The full set of controls, and which plan carries which, sits in the plan detail.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
- 20+
- Loved clients
- 100+
- Aussie techs
- 100%
4.8 average · 46 reviews on Google
“We're on a monthly plan across all four of our sites, two of them interstate. PCs stay healthy, licences current, and the team understand our needs well.”
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“Walked through the other quotes we had and explained in detail what services we needed and what we didn't. They came in 50% cheaper. Just good, honest, straight-shooting people.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.