You said · Current IT provider failing
Industry · Health and aged care
We take over when your current MSP stops delivering.
Tickets sit in a queue for days. The offshore helpdesk cannot see your systems or recognise the clinical software on them. Invoices come back unreadable. The trust is gone, and the practice manager is tired of being the escalation path. You need an Australian team that will answer the phone, already know your environment, and actually fix the problem.
What this usually looks like
What failure looks like in health and aged care.
Your practice management platform is Best Practice, Medical Director, or ZedMed. It holds My Health Record data, NDIS participant records, and sensitive clinical notes. When it slows down or goes offline, you cannot see patients. You lose revenue. You break compliance.
Your current provider treats your environment as a generic Windows box. They do not know the specific security requirements of the Aged Care Quality and Safety Commission. They do not understand the Privacy Act obligations for allied health data. They offer upsells for services you do not need while ignoring the controls you actually require.
The risk is not just downtime. It is the gap between your actual security posture and what your insurers and regulators expect. When the next audit lands, you need evidence of patching, backup integrity, and access control. You need that evidence now, not after a breach.
Where we'd start
Where we start to stabilise your operations.
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Step 01
Audit the current state and stop the bleeding
We review your existing contracts, invoices, and security logs. We identify the gaps in your endpoint protection and backup integrity. We map your identity lifecycle to ensure former staff cannot access patient data. We stop the upsell cycle and focus on what keeps your clinics open and compliant.
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Step 02
Secure the practice management environment
We harden your Best Practice, Medical Director, or Genie environments. We enforce MFA on all admin accounts and remote access points. We configure backup schedules that are tested monthly, not just scheduled. We ensure your AI-scribe tools and cloud integrations meet the Privacy Act requirements for data handling.
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Step 03
Establish clear reporting and response
We replace the opaque invoices with clear monthly reports. We set up local support for your IT-adjacent staff. We align your security controls with the Essential Eight maturity levels required by most cyber insurers. You get a named technician in Welshpool who knows your systems.
How we handle security
We hold the security decisions in every environment we run.
Every client we take on runs to a set of controls we set: phish-resistant MFA, allowlisted applications, known vulnerabilities closed inside thirty days, backups that have actually been restored, and access cut the day someone leaves. Where one of those genuinely does not fit how a business works, we agree an alternative in writing rather than let it lapse.
Security and convenience pull against each other, and we would rather have the argument about where the line sits than pretend there isn't one. Some of those arguments end with us changing our mind. What we won't do is wave through a change we think ends in a breach, because we carry that incident with you. If you want a provider who actions every request without asking what it costs you, we're the wrong firm.
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We set the standard, not the client
Every environment we run meets the same security controls, on every plan. It is not a menu and it is not priced separately.
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Exceptions are agreed and written down
Where a control genuinely does not fit how a business works, we negotiate an alternative and record what we accepted instead. Nobody has to guess later.
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We can say no to a change
If a request would leave you exposed, we will say so and we will not action it quietly. Convenience is worth arguing about. A breach is not.
What each plan runs
The full set of controls, and which plan carries which, sits in the plan detail.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
- 20+
- Loved clients
- 100+
- Aussie techs
- 100%
4.8 average · 46 reviews on Google
“We're on a monthly plan across all four of our sites, two of them interstate. PCs stay healthy, licences current, and the team understand our needs well.”
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“Walked through the other quotes we had and explained in detail what services we needed and what we didn't. They came in 50% cheaper. Just good, honest, straight-shooting people.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.