You said · MSP isn't cutting it
Industry · Finance, advisers, accountants, AFSL
Your current IT provider is costing you more than you think.
We hear the same story from financial services firms across Perth and regional WA. The tickets sit in a queue for days. The helpdesk staff in India do not know your XPLAN or Iress environment. The monthly invoice arrives with vague line items that look like upsell attempts. You are left holding the bag when a licensee annexure or an insurance renewal demands proof of security posture.
What this usually looks like
What 'not cutting it' looks like in financial services.
The pressure is regulatory and operational. APRA CPS 234 requires strict incident reporting and third-party risk management. Your current provider likely offers no visibility into this. When a broker questionnaire arrives, the answers are delayed or generic. The risk is that your AFSL compliance or SMSF audit trail is compromised by a simple breach that a competent local team would have prevented.
The tools you rely on are critical. XPLAN, Class Super, BGL, or MYOB cannot afford downtime. When your MSP treats your finance stack like a generic office network, configuration drift sets in. Updates break integrations. Backup restores fail because they were never tested. You are gambling your licence to operate on their negligence.
The cost is not just the monthly fee. It is the opportunity cost of your team waiting for help. It is the compliance gap that makes insurance renewals expensive or impossible. It is the reputational damage when client data is exposed because someone 'mostly' secured the environment. That is not a service model. It is a liability.
Clients switch to us because we take ownership. We do not hide behind offshore tickets. We do not charge for every mouse click. We provide the specific technical rigour that financial services regulators and insurers expect. The transition is about stopping the bleed and installing competence.
Where we'd start
Where we would start immediately.
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Step 01
Audit the damage and secure the perimeter
We begin with a full inventory of your assets and access points. We check for lingering credentials from your old MSP. We enforce MFA on all critical financial systems and ensure endpoints are patched. We review your backup integrity against your specific applications like XPLAN or Class Super. This is not theoretical. We fix the holes that are open right now.
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Step 02
Clarify the commercial relationship
You need to know exactly what you are paying for. We provide fixed-fee pricing with every line itemised. We explain every invoice line item. We align our service levels with your business hours and your regulatory deadlines. No more guessing if the next bill is fair. You pay for results, not for your provider's inefficiency.
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Step 03
Align with financial services obligations
We map your IT setup to APRA CPS 234, Privacy Act, and AUSTRAC requirements. We prepare the evidence you need for broker questionnaires and insurance renewals. We ensure data sovereignty is maintained for all client information. We become the technical partner that your licensee or compliance officer can rely on. You get a provider who understands the sector.
How we handle security
We hold the security decisions in every environment we run.
Every client we take on runs to a set of controls we set: phish-resistant MFA, allowlisted applications, known vulnerabilities closed inside thirty days, backups that have actually been restored, and access cut the day someone leaves. Where one of those genuinely does not fit how a business works, we agree an alternative in writing rather than let it lapse.
Security and convenience pull against each other, and we would rather have the argument about where the line sits than pretend there isn't one. Some of those arguments end with us changing our mind. What we won't do is wave through a change we think ends in a breach, because we carry that incident with you. If you want a provider who actions every request without asking what it costs you, we're the wrong firm.
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We set the standard, not the client
Every environment we run meets the same security controls, on every plan. It is not a menu and it is not priced separately.
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Exceptions are agreed and written down
Where a control genuinely does not fit how a business works, we negotiate an alternative and record what we accepted instead. Nobody has to guess later.
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We can say no to a change
If a request would leave you exposed, we will say so and we will not action it quietly. Convenience is worth arguing about. A breach is not.
What each plan runs
The full set of controls, and which plan carries which, sits in the plan detail.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
- 20+
- Loved clients
- 100+
- Aussie techs
- 100%
4.8 average · 46 reviews on Google
“We're on a monthly plan across all four of our sites, two of them interstate. PCs stay healthy, licences current, and the team understand our needs well.”
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“Walked through the other quotes we had and explained in detail what services we needed and what we didn't. They came in 50% cheaper. Just good, honest, straight-shooting people.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.