You said · We had a breach or close call
Industry · Health and aged care
We need to recover from a breach or close call now.
A breach in health or aged care is not just a technical failure. It is a regulatory event with immediate obligations to the Office of the Australian Information Commissioner, the Aged Care Quality and Safety Commission, and the NDIS Quality and Safeguards Commission. The first hour determines whether you contain the damage or watch it spread through your practice management platform. We focus on stopping the bleed, verifying backup integrity, and restoring normal operations without repeating the mistake.
What this usually looks like
What a breach looks like in your practice.
The incident usually starts with a phishing email that bypasses your gateway, a compromised vendor account, or a misconfigured cloud share. The attacker gains access to patient records, financial data, or operational systems. In a clinic with 20 to 250 staff, the lateral movement is fast. You might notice the delay when invoices are redirected or when a GP finds their patient notes altered.
The pressure comes from multiple regulators. You must report eligible data breaches under the Privacy Act within 30 days. The Aged Care Quality and Safety Commission requires immediate notification of serious incidents. NDIS providers face strict safeguarding obligations. Your cyber insurance policy will demand evidence of your incident response plan and your backup restoration capabilities.
Most practices do not have the bandwidth to investigate this internally while trying to see patients. The risk of reinfection is high if the initial vulnerability remains open. You need an external team that understands the specific tools you use, such as Best Practice, Medical Director, or ZedMed, and the sensitive data they hold.
Where we'd start
Where we start immediately.
-
Step 01
Contain and assess the scope
We isolate affected endpoints and revoke compromised credentials within minutes. We analyse the attack vector to determine if the threat actor is still inside your network. We check your practice management platform, email archives, and shared drives for signs of data exfiltration. This step stops the spread and gives you a clear picture of what was exposed.
-
Step 02
Verify and restore from clean backups
We do not trust your last backup without testing it. We verify the integrity of your backups before initiating any restoration. We restore your systems to a known good state, ensuring that no malware or backdoors remain. We prioritise the restoration of critical clinical and financial systems to get your practice running again.
-
Step 03
Harden and report
We implement immediate controls to prevent recurrence, such as enforcing MFA on all admin accounts and patching the specific vulnerability exploited. We assist you with the required regulatory notifications, providing the technical evidence needed for the OAIC and other bodies. We then review your security posture to address gaps in identity management and email security.
How we handle security
We hold the security decisions in every environment we run.
Every client we take on runs to a set of controls we set: phish-resistant MFA, allowlisted applications, known vulnerabilities closed inside thirty days, backups that have actually been restored, and access cut the day someone leaves. Where one of those genuinely does not fit how a business works, we agree an alternative in writing rather than let it lapse.
Security and convenience pull against each other, and we would rather have the argument about where the line sits than pretend there isn't one. Some of those arguments end with us changing our mind. What we won't do is wave through a change we think ends in a breach, because we carry that incident with you. If you want a provider who actions every request without asking what it costs you, we're the wrong firm.
-
We set the standard, not the client
Every environment we run meets the same security controls, on every plan. It is not a menu and it is not priced separately.
-
Exceptions are agreed and written down
Where a control genuinely does not fit how a business works, we negotiate an alternative and record what we accepted instead. Nobody has to guess later.
-
We can say no to a change
If a request would leave you exposed, we will say so and we will not action it quietly. Convenience is worth arguing about. A breach is not.
What each plan runs
The full set of controls, and which plan carries which, sits in the plan detail.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
- 20+
- Loved clients
- 100+
- Aussie techs
- 100%
4.8 average · 46 reviews on Google
“We're on a monthly plan across all four of our sites, two of them interstate. PCs stay healthy, licences current, and the team understand our needs well.”
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“Walked through the other quotes we had and explained in detail what services we needed and what we didn't. They came in 50% cheaper. Just good, honest, straight-shooting people.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.