Internet Services
Table of Contents
ABOUT THIS DOCUMENT
- This document is referred to as the Internet Services Product Terms or Internet Terms
- This document outlines the service that the Service Provider provides to its clients.
- Completion by both the Client and the Service Provider of an Order Form constitutes acceptance of these Internet Terms.
- The Service Provider advises its clients that its terms are published at https://ccp.com.au/terms
- For definitions and our Master Terms of Service, read our Master Terms of Service available at https://ccp.com.au/terms/terms-of-service/
INTERNET TERMS
We provide internet services through the NBN, with a range of hardware rental and backup 4g internet options.
Available Plans
We offer the following Internet plans;
- NBN Internet
- eNBN Internet
Unit of Measure
The plan count is measured by the total number of connections across all locations.
Plan Features
| Feature | NBN Internet | eNBN Internet |
|---|---|---|
| Download Bandwidth | Up to 1000Mbps | Up to 1000Mbps |
| Symmetrical Fibre | ||
| Onsite Install and Support | ||
| Unlimited Data | ||
| Enhanced SLA Options |
Download Bandwidth
NBN Internet plans have options for the following upload & download speeds;
NBN Internet plans have options for the following upload & download speeds;
| Upload (Mbps) | Download (Mbps) |
|---|---|
| 25 | 10 |
| 50 | 20 |
| 100 | 40 |
| 250 | 100 |
| 500 | 200 |
| 1000 | 400 |
eNBN Internet plans have options for the following symmetrical upload & download speeds;
| Upload (Mbps) | Download (Mbps) |
|---|---|
| 100 | 100 |
| 250 | 250 |
| 500 | 500 |
| 1000 | 1000 |
Symmetrical Fibre
eNBN plans are delivered by NBNCo’s Enterprise Ethernet service. This involves a fibre build to the premises typically at no up-front cost, though installation can take 3 to 6 months.
Onsite Install and Support
If you are inside our service area, we will configure your router and ensure you are online once the connection has been provisioned.
Likewise, inside our service area we include onsite support for any issues with your internet connection that can not be diagnosed remotely.
Unlimited Data
We don’t count traffic to or from the internet, so you can enjoy unlimited Uploads and Downloads.
Note that the NBN Internet plans and eNBN Internet plans with low class of service use a shared link from the point of interconnect to the rest of the network. Therefore, during busy times, your speeds may be lower than advertised.
Enhanced SLA Options
We are happy to provide options for enhanced SLAs (Service Level Agreements).
- All NBN internet plans by default come with the “Best Effort” SLA.
- All eNBN internet plans come with the Bronze level SLA.
You can always opt for a higher SLA for an additional monthly fee. The SLA’s available are;
| Best Effort | Bronze | Silver | Gold | |
|---|---|---|---|---|
| Service Agreement Guarantee | None | None | 99% Uptime | 99.95% Uptime |
| Service Level Agreement | Best Effort | 12 Hours | 8 Hours | 4 Hours |
| Support Availability | Business Hours | 24/7 | 24/7 | 24/7 |