LEGACY Internet Services Product Terms

Request Consult

ABOUT THIS DOCUMENT

This document is referred to as the Internet Services Product Terms or Internet Terms
This document outlines the service that the Service Provider provides to its clients.
Completion by both the Client and the Service Provider of an Order Form constitutes acceptance of these Internet Terms.
The Service Provider advises its clients that its terms are published at https://ccp.com.au/terms
For definitions and our Master Terms of Service, read our Master Terms of Service available at https://ccp.com.au/terms/terms-of-service/

INTERNET TERMS

We provide internet services through the NBN, with a range of hardware rental and backup 4g internet options.

Available Plans

We offer the following Internet plans;

NBN Internet
eNBN Internet

Unit of Measure

The plan count is measured by the total number of connections across all locations.

Plan Features

Feature	NBN Internet	eNBN Internet
Download Bandwidth	Up to 1000Mbps	Up to 1000Mbps
Symmetrical Fibre	NO	YES
Onsite Install and Support	YES	YES
Unlimited Data	YES	YES
Enhanced SLA Options	YES	YES

Download Bandwidth

NBN Internet plans have options for the following upload & download speeds;

NBN Internet plans have options for the following upload & download speeds;

Upload (Mbps)	Download (Mbps)
25	10
50	20
100	40
250	100
500	200
1000	400

eNBN Internet plans have options for the following symmetrical upload & download speeds;

Upload (Mbps)	Download (Mbps)
100	100
250	250
500	500
1000	1000

Symmetrical Fibre

eNBN plans are delivered by NBNCo’s Enterprise Ethernet service. This involves a fibre build to the premises typically at no up-front cost, though installation can take 3 to 6 months.

Onsite Install and Support

If you are inside our service area, we will configure your router and ensure you are online once the connection has been provisioned.

Likewise, inside our service area we include onsite support for any issues with your internet connection that can not be diagnosed remotely.

Unlimited Data

We don’t count traffic to or from the internet, so you can enjoy unlimited Uploads and Downloads.

Note that the NBN Internet plans and eNBN Internet plans with low class of service use a shared link from the point of interconnect to the rest of the network. Therefore, during busy times, your speeds may be lower than advertised.

Enhanced SLA Options

We are happy to provide options for enhanced SLAs (Service Level Agreements).

All NBN internet plans by default come with the “Best Effort” SLA.
All eNBN internet plans come with the Bronze level SLA.

You can always opt for a higher SLA for an additional monthly fee. The SLA’s available are;

	Best Effort	Bronze	Silver	Gold
Service Agreement Guarantee	None	None	99% Uptime	99.95% Uptime
Service Level Agreement	Best Effort	12 Hours	8 Hours	4 Hours
Support Availability	Business Hours	24/7	24/7	24/7

Last Updated: April 14, 2022

Request a Callback

Get expertise IT Management, Cybersecurity, and Vendor Consolidation Services.

Call us on +61 (8) 9467 2269
Or fill out the form for a call back.

This site is protected by reCAPTCHA
Tthe Google Privacy Policy and Terms of Service apply

Essential 8 Framework