Our managed helpdesk service supports your business goals with a dedicated IT team that understands your unique workflows. We provide personalized, seamless technology assistance so you can focus on growing your business.
All support is provided by responsive, Australian IT professionals. With a deep understanding of local business needs, our helpdesk ensures you receive top-level service. Trust CCP to be your reliable IT partner, ready to support your success.
Support That Feels Like an Extension of Your Team
Our Managed IT Helpdesk provides end-to-end support for your users and infrastructure. It’s built for businesses that need reliable, high-quality technical support without the overhead of building an internal team. And with unlimited remote and onsite support, there's no need to worry about any unexpected invoices.
We support your staff with:
Troubleshooting and issue resolution (email, hardware, apps, networks)
Microsoft 365 and cloud services support
Backup verification and error correction
Device setup, user onboarding/offboarding
Escalation management and vendor liaison
Behind the scenes, we implement best practices to keep your IT environment efficient and stable with documentation, regular reviews, and proactive support included.
Whether you're scaling fast, dealing with outdated systems, or need better day-to-day support, our Helpdesk is designed to reduce downtime and keep your team productive.
BUSINESS IT SUPPORT
Our helpdesk isn’t a faceless call center. It’s a responsive, accountable support team that knows your systems, communicates clearly, and works in step with your goals. One of our core values is to "make it easy", so we’re here to reduce friction not add to it.
Remote Monitoring
24/7 visibility into every device’s status and performance
Direct Number
Skip the receptionist, dispatcher, and anyone else not on your dedicated team. With your direct number, get to your dedicated team with no wait
Enhanced SLAs
With priority based SLAs, you can rest assured you're not waiting days for a response. With operational response SLAs of under 1 hour, we want to make sure you're team is fully operational
Online Reports
List all your assets, licenses, subscriptions, and any custom reports of your choice online and in real-time. No need to wait for monthly reports
Secure Portal
Allow privileged staff to access all tickets, requests and reports from inside our secure portal
Feature Requests
Through our change management and roadmap service, request new features, integration, products, and more
Request a Callback
Get expertise IT Management, Cybersecurity, and Vendor Consolidation Services.
Call us on +61 (8) 9467 2269 Or fill out the form for a call back.
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