Internet Services

Product Terms

Table of Contents


  1. This document is referred to as the Internet Services Product Terms or Internet Terms
  2. This document outlines the service that the Service Provider provides to its clients.
  3. Completion by both the Client and the Service Provider of an Order Form constitutes acceptance of these Internet Terms.
  4. The Service Provider advises its clients that its terms are published at
  5. For definitions and our Master Terms of Service, read our Master Terms of Service available at


We provide internet services through the NBN, with a range of hardware rental and backup 4g internet options.

Available Plans

We offer the following Internet plans;

  1. NBN Internet
  2. eNBN Internet

Unit of Measure

The plan count is measured by the total number of connections across all locations.

Plan Features

Feature NBN Internet eNBN Internet
Download Bandwidth Up to 1000Mbps Up to 1000Mbps
Symmetrical Fibre
Onsite Install and Support
Unlimited Data
Enhanced SLA Options

Download Bandwidth

NBN Internet plans have options for the following upload & download speeds;

NBN Internet plans have options for the following upload & download speeds;

Upload (Mbps) Download (Mbps)
25 10
50 20
100 40
250 100
500 200
1000 400

eNBN Internet plans have options for the following symmetrical upload & download speeds;

Upload (Mbps) Download (Mbps)
100 100
250 250
500 500
1000 1000

Symmetrical Fibre

eNBN plans are delivered by NBNCo’s Enterprise Ethernet service. This involves a fibre build to the premises typically at no up-front cost, though installation can take 3 to 6 months.

Onsite Install and Support

If you are inside our service area, we will configure your router and ensure you are online once the connection has been provisioned.

Likewise, inside our service area we include onsite support for any issues with your internet connection that can not be diagnosed remotely.

Unlimited Data

We don’t count traffic to or from the internet, so you can enjoy unlimited Uploads and Downloads.

Note that the NBN Internet plans and eNBN Internet plans with low class of service use a shared link from the point of interconnect to the rest of the network. Therefore, during busy times, your speeds may be lower than advertised.

Enhanced SLA Options

We are happy to provide options for enhanced SLAs (Service Level Agreements).

  • All NBN internet plans by default come with the “Best Effort” SLA.
  • All eNBN internet plans come with the Bronze level SLA.

You can always opt for a higher SLA for an additional monthly fee. The SLA’s available are;

Best Effort Bronze Silver Gold
Service Agreement Guarantee None None 99% Uptime 99.95% Uptime
Service Level Agreement Best Effort 12 Hours 8 Hours 4 Hours
Support Availability Business Hours 24/7 24/7 24/7
Last Updated: April 14, 2022