--- title: "Business Phone Systems in Perth: Cloud and VoIP | CCP" description: "Cloud business phone systems for Perth, with an AI receptionist add-on that answers around the clock. Set up and supported by the team that runs your IT." url: "https://ccp.com.au/services/phone-systems/" --- # Business phone systems in Perth ## Every call answered. Even at 2am. Cloud phones for Perth businesses, with an AI receptionist add-on that answers, helps and routes callers around the clock. The same local engineers who run your IT set it up and look after it. - **24/7** Callers answered after hours, with the AI add-on - **Any device** Desk phone, mobile, computer or browser - **Same numbers** Ported across, with the cut-over after hours AI receptionist · example call Answered Caller, 7:42pm Open on Saturday? Receptionist Answered from your hours Details Taken Message Emailed to reception ## Handling after-hours and overflow calls ### Same call. Very different outcome. Missed calls rarely show up anywhere. The caller just rings someone else. Pick a situation and see what changes. #### A new client calls at 7:40pm. An old phone system 1. Voicemail A generic greeting, if one is set up at all. 2. Caller hangs up Most people don’t leave a message. 3. They call the next business Whoever answers first gets the work. 4. You never find out No record the call was worth anything. Lead lost, and nobody knows. With CCP phones 1. AI receptionist answers Greets them in your business name, first ring. 2. Answers their questions Hours, location and services, from your own information. 3. Takes the details Name, number and what they need. 4. Message waiting at 8am Their details and request, in the right inbox. Called back before they shop around. #### Three lines ring while reception is already on a call. An old phone system 1. Calls ring out Or go to a voicemail no one checks. 2. Callers try again Frustrated before they’ve said hello. 3. Wrong person, transfer again “Let me put you through…” 4. Messages on sticky notes Half of them get lost. Callers feel ignored. With CCP phones 1. Overflow to the AI When reception is busy, it picks up instead. 2. Callers say what they need No menus to press through. 3. Routed to the right person Sales, accounts or the on-call tech. 4. Queued, not lost Missed calls are listed so the team can follow up. Every caller gets somewhere. #### Half the team is working from home today. An old phone system 1. Calls to personal mobiles Clients get staff’s private numbers. 2. No transfers “I’ll get them to call you back.” 3. No record Calls on personal phones leave no trace. 4. Office phone rings out Nobody there to answer it. You look smaller than you are. With CCP phones 1. App on mobile and laptop Same extension, same business number. 2. Transfer anywhere Home, office or on site, as if you were sitting together. 3. See who’s free Presence shows who’s on a call before you transfer. 4. Logged with the business Call history stays with you, not on a personal phone. Clients can’t tell who’s where. #### You’re moving office in six weeks. An old phone system 1. Numbers in limbo Porting delayed, so clients can’t reach you. 2. Old system won’t move Call flows rebuilt from memory. 3. Two providers, two timelines Phones ready, internet not. 4. Day one chaos Calls diverted to mobiles. Moved in. Not ringing. With CCP phones 1. Nothing to unplug Cloud phones work wherever there’s internet. 2. Numbers stay put Your numbers move with you, unchanged. 3. Planned with the network The same team handles internet and cabling. 4. Tested before day one Handsets ring the first morning. Same numbers, first morning. ## AI receptionist for business phones ### Never on a lunch break, never on another line. It sounds natural, knows your business and hands over to a person whenever it should. You decide what it answers, when it picks up and where calls go. We set it up and tune it with you. It’s available as a paid add-on to the cloud phone system. 1. 01 #### Answers in your business name First ring, every time, with your greeting, your hours and your tone. 2. 02 #### Knows your common questions Set up with your own information: opening hours, services, directions and what to bring. 3. 03 #### Understands what callers say No “press 4 for accounts”. Callers say what they need and get routed. 4. 04 #### Takes the details Name, number and reason for calling, captured before anyone has to call back. 5. 05 #### Picks up when you choose After hours, when reception is busy, or first on every call. 6. 06 #### A message for every call Caller details go to the right person by email, so nothing gets lost on a sticky note. ## Human handover from the AI receptionist ### Callers can always ask for a real person, and get one. Questions outside the information you give it go straight to your team. ## VoIP and Teams Calling features included ### A full phone system, not just a dial tone. Everything runs in the cloud, so there’s no box in the comms cupboard to fail. Changes are a phone call to us, not a technician visit. The phone system comes with the + Services and Complete plans. The AI receptionist is a paid add-on. ![An empty office reception after hours, with the desk phone’s screen lit and city lights outside.](https://ccp.com.au/_astro/feature.Db3hddG8_2sld2l.webp) - #### In your plan - Unlimited calls to Australian local, mobile and national numbers - Set up for you: call routing, users and groups - Every configuration change included - One line and one extension per person - One Australian in-dial number for every five seats - #### Call handling - Interactive voice response (IVR) menus, ring groups and call queues - Business-hours, holiday and after-hours routing - Transfer, forwarding, group pickup and conferencing - Hot desking, and a busy lamp field showing who’s on a call - Call recording, and fax to email - #### Working anywhere - Desktop, mobile and browser apps on your business number - Status synced with Microsoft Teams both ways - Caller records pop up from HubSpot, Salesforce, Dynamics or Odoo - Voicemail transcribed and sent to email - Live queue boards and missed-call tracking ## Client reviews of our phone system advice ### Direct advice before anything gets installed. > “Lee is professional, direct and knows what he is doing! He gives honest feedback and suggestions.” **Mary Argese** · Google review ## Moving to a cloud phone system ### Switched over without missing a call. Numbers are ported and cut over outside business hours, and every call path is tested before the first real call. 1. Step 1 · Free #### Call review and demo We map how calls come in today and show you the AI receptionist answering for your business. 2. Step 2 · Within a week #### Call plan and fixed quote Call flows, handsets, the receptionist script if you add it, and monthly cost, itemised. 3. Step 3 · Install #### Cut over after hours Numbers ported, staff shown the apps, and support from the same team afterwards. ## Business phone system questions ### Straight answers. Or skip the reading: call [(08) 9467 2269](tel:+61894672269) and ask an engineer. ### Does the AI receptionist sound robotic? No. It speaks naturally and understands normal speech, so callers say what they need instead of pressing buttons. If they ask for a person, it puts them through. ### Is the AI receptionist included in our plan? No. It’s a paid add-on to the cloud phone system, priced separately and itemised in your quote. The phone system itself comes with the + Services and Complete plans. ### What can it tell callers? Whatever you give it: opening hours, services, directions and common questions. Anything outside that goes to your team. ### Can we keep our existing phone numbers? In almost all cases, yes. We port your numbers and schedule the cut-over so calls keep coming in. Porting fees are $30 for a simple port and up to $330 for a complex one. ### Do we need new handsets? Not necessarily. Staff can use the app on their mobile or computer with a headset. We check whether your current handsets can be reused before quoting new ones. ### Does it work with Microsoft Teams? Yes. Your status syncs with Teams both ways, so calls stop arriving while you’re in a Teams meeting and resume when it ends. ### Will it work on our internet? Cloud phones need a stable connection. We check yours during the review and can add a backup link. Our [networks team](https://ccp.com.au/services/networks/) is the same team. ### Can we call 000? Cloud phone systems may not support emergency calls to Triple Zero (000). Keep a mobile or landline available for emergencies.