--- title: "Microsoft 365 Support and Security in Perth | CCP" description: "Microsoft 365 support for Perth businesses: security hardened, licences right-sized, Intune device management and migrations in order, by local engineers." url: "https://ccp.com.au/services/microsoft-365/" --- # Microsoft 365 support in Perth ## Set up properly the first time. Plenty of Microsoft 365 setups were rushed in and never revisited: default security, licences nobody uses, files scattered across personal OneDrives. We tidy it up, lock it down and keep it that way. - **MFA** On every account, with risky sign-ins blocked - **Right-sized** Licences matched to real people and roles - **0%** Offshored. Your tenant managed from Perth Example tenant review 3 fixes found Unused licences 4 to remove Legacy sign-in Blocked External sharing Restricted Admin accounts MFA on ## Common Microsoft 365 problems we fix ### Same tenant. Very different result. Microsoft 365 isn’t set-and-forget. Pick a situation and see what active management changes. #### Someone signs into a partner’s account from overseas. Set and forget 1. Nobody’s alerted Default settings, nobody watching. 2. Mail rules created Invoices quietly forwarded out. 3. A client spots it A fake invoice gets paid. 4. Clean-up after the fact Password reset. Damage done. Found out from a client. Managed by CCP 1. Blocked at sign-in Conditional access stops logins from unexpected places. 2. Alert raised The attempt is flagged and the account checked. 3. Rules checked Mailbox forwarding and app consents reviewed. 4. You’re told A plain-English note on what happened. Stopped before it started. #### It’s time to retire the old file server. Set and forget 1. Big-bang weekend Everything moved at once. 2. Permissions broken Monday: staff can’t find files, or can see too much. 3. Links dead Shortcuts and document links point nowhere. 4. Old server stays on “Just in case”, for years. Migrated, sort of. Managed by CCP 1. Mapped first Folders, permissions and owners agreed before anything moves. 2. Staged migration Team by team, with a rollback plan. 3. Staff shown around Short sessions on finding files in Teams and SharePoint. 4. Old server retired Wiped securely and decommissioned. Moved. Nobody lost a file. #### The Microsoft bill keeps climbing and nobody knows why. Set and forget 1. Auto-renewed Licences for staff who left last year. 2. Wrong plans Premium where basic would do, or the reverse. 3. Features unused Paying for security tools never switched on. 4. Bill grows Every renewal. Paying for shelfware. Managed by CCP 1. Licence audit Every licence matched to a real person. 2. Right plan per person The security features you need, without paying twice. 3. Features switched on Use what you already pay for. 4. Reviewed regularly At every face-to-face review. Pay for what you use. #### A staff member leaves with access to client files. Set and forget 1. Account left active Nobody told IT. 2. Files in personal OneDrive Client work only they could see. 3. Shared links still live External shares stay open. 4. Access lingers Weeks after they’ve gone. Access walks out the door. Managed by CCP 1. Blocked on their last day Sign-ins stopped, sessions revoked, devices wiped. 2. Files handed over OneDrive content moved to their manager. 3. Links reviewed External shares checked and closed. 4. Mailbox kept Converted to a shared mailbox, with no licence needed. Clean exit. Nothing lost. ## Improving your Microsoft Secure Score ### From 40% to 96%, on the licences you already have. Secure Score is Microsoft’s own measure of how well your tenant is protected. This is the typical path for a new client: a journey, not a sprint. Microsoft 365 Secure Score 1. When you come to us - Mostly Microsoft defaults 2. First 3 months · Onboarding - Our security standards on - Devices enrolled in Intune 3. After 12 months - All recommendations in - No enterprise licensing Typical results across CCP-managed tenants. Secure Score counts the recommendations you have applied against the ones available to you, and what is available changes with your licence tier. Check yours at [Microsoft Secure Score](https://security.microsoft.com/securescore). ## Microsoft 365 migration services ### Done in the right order, so staff keep working. Planned around how your team works, moved in stages outside business hours, and finished properly, including switching the old system off. Every migration is quoted up front, in writing. ![An old tower file server on a trolley in an office corridor, cables coiled on top, ready to be retired after a cloud migration.](https://ccp.com.au/_astro/feature.Dkb0LgCP_1nj2Jc.webp) - #### File server to SharePoint & Teams Folder structures and permissions redesigned around your teams, not copied blindly. - #### Exchange to Exchange Online Mailboxes, calendars and shared mailboxes moved without losing history. - #### Google Workspace to Microsoft 365 Mail, Drive and calendars brought across, with staff shown the new tools. - #### Tenant-to-tenant Mergers, acquisitions and demergers. Two organisations combined, or one split cleanly. - #### Servers to Azure Where it makes sense for you. Not every business needs it, and we’ll say so. - #### Phones alongside Teams Our cloud phone system syncs your status with Teams, so calls stop while you’re in a meeting. - [Business phone systems ](https://ccp.com.au/services/phone-systems/) ## What managed Microsoft 365 includes ### Everything Microsoft sells you, actually switched on. Included in every managed IT plan. Projects like migrations are quoted up front, in writing. - #### Tenant security hardening Multi-factor authentication, conditional access, legacy sign-in blocked and admin roles locked down. - #### Licensing management The right licence for each person. Unused licences removed. - #### Email security SPF, DKIM and DMARC, so nobody can send email as your domain. - #### Teams & SharePoint structure Sites and permissions set up to our standard, around how your business works. - #### Device management Laptops and phones enrolled with Intune, with apps, patches and policies deployed. - #### Starters & leavers Accounts created and removed properly, on the day. - #### Secure Score tracking Microsoft’s own security score tracked and improved over time. - #### Sharing controls External sharing limited to what your clients and partners need. - #### Password manager Signs in with your Microsoft 365 account, with dark-web monitoring. - #### We deal with Microsoft Support cases, billing questions and outages. We make the call. - #### Features switched on The security tools in your licences, turned on rather than left idle. - #### Microsoft 365 needs its own backup Microsoft keeps the service up. Protecting your data is on you. [See backup & recovery](https://ccp.com.au/services/backup-recovery/) ## What clients say about our Microsoft 365 advice ### Straight advice, even when it means spending less. > “Lee is professional, direct and knows what he is doing! He gives honest feedback and suggestions.” **Mary Argese** · Google review ## How a Microsoft 365 tenant review works ### A tidier, safer tenant in weeks, not months. We start with a read-only review, so nothing changes until you’ve seen the findings. 1. Step 1 · Free #### Tenant review A read-only look at your security settings, licences and sharing. 2. Step 2 · Within a week #### Findings and a fixed quote What’s risky, what’s wasted and what to fix first. 3. Step 3 · Ongoing #### Harden, tidy, maintain Changes made outside hours, then kept under review. ## Microsoft 365 questions ### Straight answers. Or skip the reading: call [(08) 9467 2269](tel:+61894672269) and ask an engineer. ### Can you take over our existing Microsoft 365 setup? Yes. You add us as your partner of record, we review the setup and fix issues without disrupting staff. Your data stays exactly where it is. ### Will a migration interrupt our work? We migrate in stages, usually outside business hours, with a rollback plan. Staff get a short walkthrough before and after. ### Which Microsoft 365 plan do we need? Our management standard is built on Microsoft 365 Business Premium. It includes the security features most firms need, such as Intune and conditional access. Each user needs Business Premium, or an equivalent feature set we’ve agreed with you. ### Can you help with Google Workspace? We can migrate you from Google Workspace to Microsoft 365, and we’ll compare the two with you first. Our managed plans are built on Microsoft 365. ### Do you work with Azure too? Yes. Where it makes sense, we plan and move servers to Azure as a quoted project. Not every business needs it, and we’ll tell you if you don’t.