--- title: "Managed IT Services and Support in Perth | CCP" description: "Managed IT services for Perth businesses with 10 to 300 staff. Local engineers who know your setup, a fixed fee per user, no onboarding fees and no offshoring." url: "https://ccp.com.au/services/managed-it/" --- # Managed IT services in Perth ## IT support you'll actually want to call. Managed IT support for Perth businesses, from engineers who know your name, your setup and how your business works. No phone tree and no ticket roulette. The same local team picks up every time you call. - **40+** Google reviews, many naming our engineers - **20+ yrs** Some clients have stayed with us that long - **0%** Offshored helpdesk or engineering Who picks up Answered in Perth Zak, Deon, Nathan, Daniel and the team. Engineers in Perth, WA, not a switchboard. ## What happens when you call our helpdesk ### Same problem. Very different morning. Most IT support is built around tickets. Ours is built around people who already know your business. Pick a situation and see the difference. #### Locked out of email at 8:45am, client meeting at 9. The ticket-queue way 1. Call a 1300 number Choose from a menu. Hold. 2. Log a ticket You get a reference number and a promise of a callback. 3. Wait for the callback Someone opens your file for the first time. 4. Explain it again Verify, re-explain, reset. Meeting missed. You explained it three times. The CCP way 1. Call us An engineer in Perth, WA picks up. 2. They already know you Your setup, your staff and your multi-factor authentication (MFA) are documented. 3. Fixed on the call Password reset and MFA re-registered while you wait. 4. Checked properly We review the sign-in log to rule out a compromise. You explained it once. #### A new hire starts on Monday. The ticket-queue way 1. Fill in a portal form Pick a request type from a dropdown. 2. Laptop ordered late Nobody chased the supplier. 3. Day one, no access Your new hire reads the handbook on their phone. 4. Sorted by Wednesday Accounts trickle through over a few days. First impressions: not great. The CCP way 1. Tell us who and when A name, a role and a start date. That’s it. 2. Built before they arrive Laptop set up with apps, email and the right access. 3. Ready on the desk Set up on-site, or couriered and ready to sign in. 4. A friendly walkthrough Logins, MFA and who to call, in person. Productive from the first morning. #### The server stops at 9:30am. The ticket-queue way 1. Remote-only support “We’ll look into it,” from another time zone. 2. Escalated Passed to a second-level team. 3. On-site next week The earliest a technician can attend. 4. No explanation It’s working again. Nobody says why. Staff sent home. Cause unknown. The CCP way 1. Often flagged first Monitoring alerts us, sometimes before you notice. 2. An engineer remotes in Someone who knows that server starts diagnosing. 3. On-site if needed An engineer comes to you. 4. Plain-English wrap-up What happened, and what stops it happening again. Back up before lunch. #### Your practice software stops syncing. The ticket-queue way 1. “Not our problem” IT says it’s the software. The vendor says it’s IT. 2. You play go-between Forwarding emails between two support desks. 3. Two tickets, no owner Reference numbers on both sides. 4. Eventually fixed By whoever blinks first. You became the IT department. The CCP way 1. One call to us Whatever the cause, we own it. 2. We ring the vendor Engineer to engineer, in their language. 3. We stay on it Until it works, not until it’s “handed off”. 4. Written down The fix is documented, so next time is faster. You stayed out of it. ## Your Perth IT support engineers ### Our clients don’t review “the helpdesk”. They review Sam. You get a named engineer who learns your setup, plus a small team who all know it too. When you call, you pick up a conversation instead of starting one. Sam IT technician · since 2025 Sam ran the helpdesk team at another Perth managed service provider for five years, across non-profit, mining and medical clients. He brings deep Microsoft 365 experience and reads a ticket fast. > “Went into a panic today over a document that hadn't been updating and Sam spent time and managed to recover it.” **Jacqui & Steve Wood** · Google review - Zak Team lead · since 2012 Zak leads a team of nine engineers and runs standards, escalations and the on-call rotation. Clients asked for him by name for long enough that the promotion was obvious. - Deon Lead DevOps · since 2011 Deon leads our DevOps work: the pipelines, monitoring and scripts that stop the team solving the same problem twice. Fifteen years at CCP, across Microsoft, virtualisation, networking and cybersecurity. - Nathan IT technician · since 2024 Nathan was a web developer at a CCP client before he joined in March 2024. When you need a custom link between systems, or a small tool no product covers, he builds it. - Daniel IT technician · since 2022 Daniel handles day-to-day tech work and picks up the web and internal tooling jobs. He has freelanced in web development and design since 2010, and holds a Certificate IV in IT. ## What’s included in managed IT services ### Everything a good IT department does. None of the hold music. One fixed monthly fee per user covers the day-to-day, however often you call. Bigger projects are quoted up front, in writing, before any work starts. ![Several new laptops lined up on a timber workbench, powered on and charging, ready to be set up for new starters.](https://ccp.com.au/_astro/feature.N9_NDgKi_Z1ALl0X.webp) - #### Unlimited helpdesk Phone, email or Teams. Answered in Perth by engineers, not a call centre. - #### On-site support across Perth When it needs hands on hardware, an engineer comes to you. - #### 24/7 monitoring Devices, servers and networks watched around the clock. Most issues are fixed before anyone notices. - #### Patching & updates Windows, macOS and business apps kept current, outside working hours. - #### Microsoft 365 management Licences, mailboxes, Teams and SharePoint set up properly and kept tidy. - #### Backups, restore-tested Checked daily and test-restored on a schedule, so they work when you need them. - #### New starters & leavers Laptop, accounts and access ready on day one. Removed the day they leave. - #### We deal with your vendors Internet provider, printer company, practice software. We make the call so you don’t have to. - #### Your systems, documented Network, accounts and setup written down and yours to keep. You’re never held hostage. - #### Face-to-face reviews Regular sit-downs on what’s ageing, what’s at risk and what to budget for. - #### Hardware & licensing Business-grade equipment we would use ourselves, sourced and set up for you. - #### Core security, built in Endpoint detection and response, DNS filtering and email protection on every plan. [See our layered security](https://ccp.com.au/services/cybersecurity/) ## How much does managed IT support cost? ### One fixed fee per user. No onboarding fees. You should never hesitate to call because you’re worried about the bill. So the day-to-day is covered, and anything bigger is quoted before we start. Our standard agreement runs for three years, and onboarding costs you nothing. If you ever leave, we hand over the documentation and credentials, with no hostage-taking. - #### In your monthly fee - Unlimited helpdesk calls - Remote and on-site support - 24/7 monitoring and patching - Core security layers - Backup checks and test restores - Starters, leavers and regular reviews - #### Quoted up front - New hardware and licences - Office moves and fit-outs - Migrations and major upgrades - New systems and projects Every quote is itemised, including what we think you can do without. ## How onboarding with a new IT provider works ### Switching IT providers, without the awkward conversation. We handle the handover with your current provider. Your staff keep working throughout, and meet their new engineer in person. 1. Step 1 · Free #### A conversation, not a pitch 45 minutes with an engineer and a light-touch check of your email, accounts, backups and devices. 2. Step 2 · Within a week #### Plain-English report and fixed quote What’s at risk, what’s fine and what it costs, in priority order. Keep it, whatever you decide. 3. Step 3 · First 3 months #### Onboarding, face to face We take over support, document everything and work through the gaps. Your staff meet their named engineer in person. ![The CCP office at Unit 18, Grange Business Park, 8 Tomlinson Road, Welshpool, with the CCP sign beside the entrance.](https://ccp.com.au/_astro/office.DtJK32iJ_1jsY7p.webp) ## On-site IT support across Perth ### Close enough to turn up. Most fixes happen remotely in minutes. When they don’t, our Welshpool office is a short drive from most of Perth. An engineer can be at your desk, not scheduling a visit for next week. On-site IT support across Perth, including - Welshpool - Perth CBD - Belmont - Kewdale - Canning Vale - Osborne Park - Malaga - Fremantle ## Managed IT services questions ### Straight answers. Or skip the reading: call [(08) 9467 2269](tel:+61894672269) and ask an engineer. ### Will I actually talk to a person? Yes. Calls are answered by CCP engineers in Perth, WA. No offshore call centre, no chatbot and no phone tree. For round-the-clock threat detection we partner with a specialist 24/7 security operations centre. Everything else is us. ### How much does managed IT support cost in Perth? A fixed monthly fee per user, based on what you actually need. Plans start at $175 per seat per month (ex GST) at 100 seats or more, with a 10-seat minimum. After the free review you get an itemised quote, including anything we think you can go without. Full rates are on our [pricing page](https://ccp.com.au/pricing/). ### What size businesses do you support? Mostly businesses with 10 to 300 staff, especially accountants, lawyers, financial advisers and manufacturers. In those firms, downtime and data both carry real consequences. We work from Perth and support offices Australia-wide. ### Can you work alongside our in-house IT person? Yes. Co-managed IT gives your internal IT person a team behind them for monitoring, security, projects and holiday cover. It supports them rather than replacing them. ### How does managed IT compare with hiring IT staff or paying by the hour? We set them side by side on cost, cover, security and effort, with sources: [managed IT vs in-house, hourly and DIY IT](https://ccp.com.au/compare/). The [in-house comparison](https://ccp.com.au/compare/in-house-it/) works it out for your seat count. ### How long is the agreement? Our standard agreement is a three-year term, with no onboarding fees. We spend the first three months onboarding you. Full alignment with every security recommendation usually takes the whole term, because the work is incremental. A month-to-month arrangement is available on request, at a higher rate. If you leave, we hand over full documentation and credentials. Some clients have stayed 20+ years.