--- title: "Backup and Disaster Recovery Services in Perth | CCP" description: "Backup and disaster recovery for Perth businesses: Microsoft 365 and server backups, validated daily, tested yearly, with recovery times you have in writing." url: "https://ccp.com.au/services/backup-recovery/" --- # Backup and disaster recovery in Perth ## Backups you’ve actually seen work. Plenty of businesses find out their backups don’t work on the day they need them. We validate yours every business day, test a full recovery every year and write down how long getting back up takes. A failure becomes an inconvenience, not a crisis. - **Daily** Backups validated every business day - **Yearly** A full disaster recovery test, on record - **In writing** Recovery times for each system Example test restore Passed Accounts file server Restored Microsoft 365 mailboxes Restored Time to restore 42 min Checked by Sam ## Recovering from ransomware and data loss ### Same disaster. Very different outcome. Everyone has backups until they need one. Pick a situation and see the difference testing makes. #### Staff arrive on Monday to encrypted files and a ransom note. Backed up, never tested 1. Backups encrypted too They sat on the same network as everything else. 2. Cloud copy is weeks old The sync stopped months ago. Nobody noticed. 3. Pressure to pay With no guarantee of getting anything back. 4. Weeks of rebuilding From email attachments, paper and memory. Weeks lost, maybe more. Tested with CCP 1. Offsite copy untouched Stored away from the network the ransomware reached. 2. Restore order agreed The plan says what comes back first. 3. Critical systems first Practice software and client files, then the rest. 4. Way in closed We find how they got in and shut it. Back in business. No ransom. #### A client folder was deleted three weeks ago. Someone needs it today. Backed up, never tested 1. Check the recycle bin Already emptied. 2. Retention too short Backups only go back 14 days. 3. Ask Microsoft Built-in retention isn’t a backup. 4. Gone Recreate it from email attachments. Rebuilt from scratch. Tested with CCP 1. Call us An engineer finds it in the backup history. 2. Point-in-time restore From before it was deleted, permissions intact. 3. Back where it was Often within the hour. 4. Why it happened We check it was an accident, not an account problem. Restored before lunch. #### The server dies at 9:30am on a busy Tuesday. Backed up, never tested 1. Order a replacement Two-week lead time. 2. Restore never tested Nobody knows how long it takes, or if it works. 3. Staff sent home Nothing to work on. 4. Partial recovery Some data comes back. Some doesn’t. Two weeks, partly recovered. Tested with CCP 1. Restore from backup Critical files brought back while hardware is sorted. 2. Known restore time Because the yearly test measured it. 3. Files delivered An engineer can bring a copy on-site. 4. Replaced properly New hardware quoted, set up and documented. Working again the same morning. #### A burst pipe floods the office overnight. Backed up, never tested 1. Server in the comms cupboard Next to the only backup drive. 2. Files saved locally On laptops left on desks. 3. Insurance claim Covers the hardware, not the lost work. 4. Starting over Client records gone. Hardware replaced. Data isn’t. Tested with CCP 1. Offsite copy safe Stored well away from the building. 2. Work from home Staff sign in to cloud-backed files. 3. Laptops replaced New devices set up and ready to sign in. 4. Plan followed Everyone knows their role. It’s written down. Working from home by afternoon. ## What a disaster recovery plan must cover ### Four questions you should be able to answer today. If your IT provider can’t answer these in writing, your backups are a hope, not a plan. Every CCP client gets them answered, and re-checked at every review. - 01 #### What’s backed up? Servers, plus Microsoft 365 mail, OneDrive, SharePoint and Teams. Listed, not assumed. - 02 #### Where are the copies? Offsite, away from your office and your network. We’ll tell you exactly where. - 03 #### When was it last tested? Backups are validated every business day. The full recovery test date and result are on record. - 04 #### How long to get back up? Recovery times for each system, measured in the yearly test. You know what a bad day costs. ## What’s included in managed backup ### Backups that are watched, tested and written down. Included in every managed IT plan. Server backups need suitable onsite storage, which we size with you. ![A laptop running a test restore beside a printed recovery checklist with several items ticked off.](https://ccp.com.au/_astro/feature.7f0FqmeV_Z1Y3Pk4.webp) - #### Microsoft 365 backup Mail, OneDrive, SharePoint and Teams backed up separately. Built-in retention isn’t a backup. - #### Server backup Servers backed up offsite on a daily or agreed schedule. - #### Long retention Microsoft 365 data kept for up to seven years. Server retention agreed with you. - #### Daily validation Backups are checked automatically every business day. Failures get fixed, not filed. - #### Yearly recovery test A full disaster recovery test once a year, with the result recorded. - #### Recovery times in writing Real restore times for each system, reported after the first yearly test. - #### Point-in-time restore Bring back a file, mailbox or site as it was before it went wrong. - #### Search the history Find a lost email or document across the backup history. - #### Restores on request Deleted something? Call us and an engineer restores it. - #### Stop them getting in first Backups are the last line of defence. Our layered security is there to prevent the attack. [See our cybersecurity services](https://ccp.com.au/services/cybersecurity/) ## Client reviews of backup and recovery ### The day it matters, it works. > “Our primary server failed at 9:30am… Alex identified the problem, fixed it and personally delivered me a file backup by 11am.” **James Clough** · property management > “Went into a panic today over a document that hadn't been updating and Sam spent time and managed to recover it.” **Jacqui & Steve Wood** · Google review ## How a backup health check works ### Find out before you need to. A short check tells you whether your backups would actually get you through a bad day. 1. Step 1 · Free #### Backup check We look at what’s backed up, where it goes and when it was last tested. 2. Step 2 · Within a week #### Written findings and a fixed quote Including any gaps you’d want to know about today, not after an incident. 3. Step 3 · Ongoing #### Check, test, report Daily validation, a yearly recovery test and results at every review. ## Backup and recovery questions ### Straight answers. Or skip the reading: call [(08) 9467 2269](tel:+61894672269) and ask an engineer. ### Doesn’t Microsoft 365 already back up our data? Not in the way most people think. Microsoft keeps the service running and holds deleted items for a limited time. Under its shared responsibility model, protecting your data is your job. A separate backup covers long-term retention, accidental deletion and ransomware. ### How often do you test backups? Backups are validated automatically every business day, and we run a full disaster recovery test once a year. Each result is recorded, including how long the recovery took. ### Would we survive a ransomware attack? Backups are stored offsite, away from the network an attacker reaches. Restores are point-in-time, so you can go back to before the attack. We also work on keeping attackers out in the first place, through our [layered security](https://ccp.com.au/services/cybersecurity/). ### Are laptops backed up? Work saved to OneDrive is covered by the Microsoft 365 backup. We set laptops up to save files to OneDrive, not the local drive. A lost or broken laptop doesn’t take work with it. ### Where is our backup data stored? Offsite, and we’ll tell you exactly where. If data sovereignty matters to you or your clients, raise it in the review and we’ll show you the options. ### What’s the difference between backup and disaster recovery? Backup is having copies. Disaster recovery is the plan and tooling to get the business running again: in what order, how fast and who does what.