--- title: "Medical IT Support for Perth Health Practices | CCP" description: "Medical IT support and cybersecurity for Perth GP, dental and allied health clinics: patient-data security, practice software and accreditation evidence." url: "https://ccp.com.au/industries/health/" --- # Medical IT support in Perth ## Protect patient records. Keep the clinic open. Every health provider is covered by the Privacy Act, whatever its size. Health also reports more data breaches to the Office of the Australian Information Commissioner (OAIC) than any other sector. Our medical IT support secures your practice systems and keeps them running, from Perth. - Practice management and clinical software support - Security controls and evidence to support accreditation - Reliable connectivity, phones and telehealth across clinics - **40+ Google reviews** - Perth clients since 2000 - Zero offshoring We hold ISO/IEC 27001:2022 certification from BSI, [certificate IS 840964](https://www.bsigroup.com/en-AU/products-and-services/assessment-and-certification/validation-and-verification/client-directory-certificate/IS%20840964/). ## Cyber security risks for medical practices ### Health reports more data breaches than any other sector. The OAIC’s Notifiable Data Breaches (NDB) reports regularly rank health service providers first. In 2025 they made 19% of all notifications, more than any other sector. There’s no small business exemption for health information. Since June 2025, patients can also sue for serious invasions of privacy. Source: [OAIC, Notifiable Data Breaches statistics for 2025](https://www.oaic.gov.au/news/media-centre/data-breach-notifications-increase-to-all-time-high-in-2025,-new-ndb-stats-show) - #### Clinic downtime If practice software or the server is down, you can’t see patients. We monitor, back up and plan so a failure doesn’t close the doors. - #### Patient data exposure Shared logins, emailed referrals and lost devices. We tighten access and secure how clinical data moves. - #### AI scribes and new tools AI transcription is spreading fast. We help you choose, configure and document tools that keep patient data where it should be. ## Privacy and AI scribe rules for health practices ### Patients can now sue for serious invasions of privacy. The dates that affect your IT and data obligations. We track them so you don’t have to. 1. 10 Jun 2025 Individuals can sue for serious invasions of privacy under the new statutory tort. 2. Ongoing AI scribes and transcription tools are in wide use. Consent, configuration and data location all need to be documented. 3. 10 Dec 2026 Privacy policies must explain any automated decisions made using personal information, including decisions made with AI tools. 4. 2026–27 The second tranche of Privacy Act reform is in consultation. It proposes a “fair and reasonable” test for all data handling. ## Practice accreditation IT self-check ### Could your practice pass an information security review? Six questions that come up in most reviews by your accreditor or insurer. Your answers stay on this page. Ready 0 / 6 Answer the questions to see where you stand. 1. Does every clinician and staff member have their own login? Shared logins break audit trails and access control. Yes Not sure No 2. Is multi-factor authentication (MFA) enforced on email and remote access? Most breaches start with a stolen password. Yes Not sure No 3. Are backups kept offsite, with a tested restore? Accreditation assessors ask about this. Yes Not sure No 4. Could you keep seeing patients if the server or internet failed? A continuity plan turns a crisis into an inconvenience. Yes Not sure No 5. Are AI scribe and transcription tools approved and configured? Unapproved tools can send patient data offshore. Yes Not sure No 6. Is there a written incident response plan, including NDB reporting? Work it out before a breach, not after. Yes Not sure No ## What’s included in medical IT support ### Everything health practices need, from one Perth team. ![A medical clinic reception desk with a patient check-in tablet and a card terminal, waiting room chairs behind.](https://ccp.com.au/_astro/feature.DH16hkDx_2rKmki.webp) - #### Helpdesk & device management Unlimited support for clinicians and front desk. Devices encrypted, patched and wipeable if lost. - #### Practice & clinical software Support for practice management systems and the integrations around them, working directly with vendors. - #### Identity & access Individual logins, MFA and role-based access across clinical and admin systems. - #### Backup & continuity Restore-tested backups and a plan to keep seeing patients during an outage. - #### Phones & telehealth Reliable connectivity, phone systems and telehealth across one clinic or many. - #### Policies & accreditation evidence Information security policies, an incident response plan and evidence ready for assessors. ## A long-term client’s review of our IT support ### Trusted by Perth organisations since 2000. Local engineers, long relationships and a lot of referrals. That only happens when the work holds up. [Read more client reviews](https://ccp.com.au/reviews/) > “I have used them for many years and have referred them to many of our clients. They are professional, super knowledgeable and proactively make sure that the IT side of my business always works.” **Rueben Taylor** · Google review ## Medical and dental IT support FAQs ### What practice managers ask us. Something not covered? Call [(08) 9467 2269](tel:+61894672269) and ask an engineer directly. ### Do you support our practice management software? Yes. We look after the servers, devices, accounts and integrations around it, and work directly with vendors when something breaks. ### Can you help us prepare for accreditation? Yes. We review the information security criteria with you, fix the gaps and prepare the evidence assessors typically ask for. ### Is it safe to use an AI scribe? It can be. We check where data goes, configure the tool securely and help you document consent and use. ### Who has access to our systems? Your helpdesk, engineering and admin accounts stay with CCP staff in Perth. For 24/7 threat detection and containment we partner with a specialist security operations centre. We document all of this for your auditors, your insurer and your privacy policy.